Senior Vice President, Business Transformation
Ruth DeLost-Wylie is senior vice president, business transformation for Essential Utilities, Inc. (NYSE: WTRG), one of the largest publicly traded water, wastewater and natural gas providers in the U.S., serving approximately 5 million people across 10 states.
DeLost-Wylie is responsible for Information Technology and for leading the implementation of enterprise application SAP across the entire corporate platform.
DeLost-Wylie has more than 30 years of experience in information technology and more than 20 years of experience in the utility industry. In 2010, after joining Peoples, a natural gas distribution company, DeLost-Wylie and her team designed, built and implemented 72 systems critical to the company’s operation and established a new customer service center. She also led IT and her other departments through several mergers and acquisitions, which resulted in the growth of Peoples’ customer base from approximately 360,000 customers to more than 740,000 customers in just eight years.
DeLost-Wylie took over construction in 2017 and made significant changes by establishing a logistics group, changing processes and automating much of the field reporting. In 2017 and 2018, pipeline replacement targets were increased by 18 percent and 38 percent respectively in accordance with the 2017 Long Term Infrastructure Improvement Plan (LTIIP). DeLost-Wylie and team met and exceeded the increased LTIIP replacement goals.
In 2019, DeLost-Wylie and her team successfully converted their SAP ECC and BW platform to S/4 HANA and were one of the first utilities in the U.S. to convert SAP’s IS-U to the new S/4HANA platform.
DeLost-Wylie joined Essential upon the closing of water and wastewater utility Aqua America’s acquisition of Peoples and the subsequent renaming of Aqua America, Inc. to Essential Utilities, Inc. Before being appointed to Essential, she served as senior vice president, chief information officer and chief administrative officer of Peoples. In addition to the company’s information technology department, DeLost-Wylie was also responsible for customer service, billing, credit and collection, construction, corporate services, human resources and legal.
In 2012, DeLost-Wylie received Pittsburgh’s Enterprise Sector CIO of the Year Award and was the 2015 recipient of Pittsburgh’s Business Women’s First Award.
Education, Professional Memberships and Community Involvement
DeLost-Wylie is an alumna of Pennsylvania State University. She is very involved in community service, is an active member of the United Way’s Women’s Leadership Council and is on the Information Systems Management Advisory Council at Duquesne University. She is also on the Board of the Pittsburgh Technology Council and the Board of Leadership Pittsburgh, where she is Vice Chair.